ORDERS

Can I cancel or make changes to my order once it has been placed?
Please contact Customer Service to cancel your order prior to shipment. We are unable to makes changes or cancel your order once it has been shipped.
How long will it take for my order to be processed and shipped?
Once your order has been placed, please allow up to 48 hours for our warehouse to process your order. You will receive an email confirmation with your FedEx tracking number upon shipment.
Can you ship two orders together?
Unfortunately, we are unable to combine orders.
Can you place items on hold for me to purchase on a later date?
We are unable to hold items for a later purchase date.
Can I use two different credit cards to place my order?
We are only able to accept one credit card as payment for each order.
Can I use an international billing address and US shipping address?
You may use an international billing address and a US shipping address or vice versa.
Is it possible to place an order over the phone?
Our customer service representatives are happy to help you place a phone order. They can be reached Monday - Friday from 10am - 6pm EST at (212)-226-3450.
Do you accept international credit cards?
We accept Visa®, MasterCard®, and American Express®. Discover® and PayPal®
When will I be charged if I place a pre-order?
Your credit card will be charged upon shipment of your pre-ordered item(s).